However, the fThey were alerted to a potential scam operation after an elderly lady got in touch because she had received a call from a person ‘representing’ Homecall. She was asked a series of questions, including whether she paid her telephone bill monthly or quarterly and assumed the call related to Housing Hartlepool’s own Homecall service so got in touch to complain. Housing chiefs in Hartlepool have told people to beware cold callers posing as members of the company Housing Hartlepool. Mortgage brokers on the other hand are professionals who are peddlers of mortgage products. They are the ones responsible for bringing together mortgage lenders and their borrowers.